Creating world class performance is not complicated but requires dedicated effort and focus. Research shows that stress, turnover and engagement unmanaged can destroy your dispatch center. Did you know?
60% of all human illness is caused by stress
Stress increases heart disease, heart attack and stroke
3 out of 4 doctor visits are stress related ailments
Dispatchers face more job stress because of funding cuts and turnover. The main sources of dispatcher stress are:
Ready Alert Status
Workload / Mandatory Overtime
Call types – Critical Incidents, Suicide, Active Shooters
In summary, the annual cost of stress related healthcare, turnover and missed work is $300 Billon annually in the United States. This is a big problem.
The dispatch improvement cycle is designed to provide a 100% closed loop action process to iteratively improve operations and control these factors. Through capturing all dispatch interactions including Voice, Video, text and making it 100% searchable, you are able to perform dispatcher QA, analyze the results and take action. Learning on demand training is a critical part of the action required and fills the dispatcher skill gaps.
Once an 8 or 16 hour online course is completed you can track the results and perform the dispatch improvement cycle again. This allows you to trend performance in your dispatch center. The results are less turnover, manageable stress and better service. Improving dispatch operations saves lives.
3 CRITICAL FACTS: Why improving dispatch operations is crucial
In this short video briefing, you will discover, 3 major risks facing PSAPs today, problems with current training methods and discuss staffing & funding issues. Click on the link to watch now.