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Equature Learning on Demand

Providing continuous world-class mobile learning content 24x7x365

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Equature Learning On Demand
EQ LOD is a state of the art online learning platform designed to deliver world-class content in 20-45 minute video slices with summaries, documents and quizzes. Research shows that retention is improved by 70% when content is delivered in bite sized chunks. This is why sitcoms and other TV shows are 30 minutes long.

> Program Overview Video
Mentor Performance Suite
Topics include: Breeding Success, Customer Service, Communications Center Liability, How To Save a Life - Yours, Advanced Law Enforcement, CTO, Communications Center Supervisor, Handling Difficult Employees, Workplace Bullying, Acknowledging a Job Well Done, Conflict Resolution, and much more. In addition, we will be adding continuing and current content every year.
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Elite Performance Suite
Topics include: Communications in the Dispatch Center, Dispatcher Improvement, Liability for the Communications Center, Critical Incidents, Customer Service, How To Save a Life - Yours, Breeding Success, Active Shooter, and Suicide Intervention. In addition, we will be adding continuing and current content every year.
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Elite II Continuous Training Program 2016
Topics include: Communication in the Dispatch Center, Dispatcher Improvement, Supervisor Skills, Liability for the Communications Center, and Critical Incidents.
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Elite 4 Hour Collection
The following topics are discussed: Liability in the Communications Center, Dispatcher Improvement, Communication in the Dispatch Center, and Critical Incidents.
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Advanced Law Enforcement
This course focuses on skills dispatchers need to dispatch various calls, which may become critical incidents. Topics covered include: suicidal callers, shootings, domestic violence, school violence, rape calls, officer down, pursuits and critical incident stress.
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Fire Communications
The focus for this course is on communication, management, apparatus, and functionality in handling calls related to fires. A firehouse tour and explanation of equipment is also included in this course.
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CTO - Communications Training Officer
In the early 1970s the San Jose Police Department was acutely aware of deficiencies in its training program. The department created a program used to train and evaluate police recruits. The program was commonly referred to as the Field Training Officers Program. This program has been adapted to communications. The theory of the program is to produce a fully trained dispatcher. Giving that person the maximum opportunity to succeed.
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Communications Center Supervisor
An interactive class focusing on skills supervisors need. Topics covered include federal laws, supervisor skill and styles, problem solving, counseling and liability.
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Critical Incident - Stress
Communications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with the techniques to manage critical incident stress and educate you about the effects of critical incident stress. It is critical for your long-term health and well-being.
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Breeding Success
This course is designed to assist in making the training program effective to produce a fully trained dispatcher. Topics include: How to breed failure, how to breed success, training on a budget, the learning process, roles of the trainer, remedial training, and much more.
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How To Save a Life – Yours!
In this day and age heart disease, stroke and diabetes are not discriminatory; however those that do not take care of themselves can find themselves in the front of the pack when it comes to SCA or CVA. Dispatchers for the most part live very unhealthy lives; we add unnecessary stress on ourselves and create our own negative environments. We eat unhealthy foods, drink unhealthy drinks, sit too long and put ourselves at risk for metabolic syndrome. The communications center is a breeding ground for many personality types and low morale. This class will share some life/health changing education and techniques to assist in the reduction of unnecessary medical issues, improve working relationship and improve morale.
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Terrorism and the Telecommunicator
Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder, the attendee will learn techniques to handle an incident involving Biological and Chemical incidents.
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Critical Incidents - Total Disaster Response
Disasters can hit anytime, anywhere. Disasters come in all sizes in any jurisdiction. A disaster may be a small tornado, a wildfire or a major snowstorm. Or it could be a terrorist incident or a major earthquake. Some agencies have failed to prepare for disaster because of the attitude, “It can’t happen here.” This type of thinking is dangerous and only prepares you to fail.
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Customer Service
Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how to defuse anger and officer/dispatcher relations.
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Communications Center Liability
Liability issues in the communications center have become increasingly more of a problem across the United States. Communications centers are now being faced with lawsuits. It is important for all members of the communications center to learn the basics of lawsuit risk and the skills to reduce liability.
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Elite Continuous Training
Elite Continuous Training provides dispatch centers with critical world class content for improving dispatch operations. Repetition is the mother of skill. The Elite training provides unlimited access annually to all of your dispatchers, trainers, supervisors and management. This revolutionary training method will help your center become best of breed.
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Crimes in Progress
This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Topics include: Handling child callers, armed robberies, shootings, homicides, pursuits, your role in responder safety, and child missing calls.
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Hostage Negotiation
The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person who answers this call is trained. This class will prepare attendees to answer the call.
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Suicide Intervention
This course educates public safety call takers in suicide crisis intervention. Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, call taker interaction, and suicide call case studies review.
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Domestic Violence
This course provides a dynamic look at the truths and myths associated with domestic abuse. Attendees will learn to handle domestic abuse calls and the various situations associated with it.
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Stress, It's All in Your Head
The class is designed to provide Public Safety call takers and dispatchers with the information needed to manage the stress in their lives. This is designed to require the attendees to take an active role in the management of stress in their life.
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Active Shooter
The most comprehensive active shooter class on the market. This class will not only give telecommunicators the historical prospective of the active shooter, but will also provide skills your telecommunicator can use during active shooter events. Lessons learned from previous incidents are discussed using recent case studies and actual audio tapes from active shooter events. The course will also discuss what the telecommunicator can expect in future incidents and the possibility of terrorism and the active shooter.
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