Baseline turnover established and metrics for improvement documented
360° capture of all PSAP communications
Best practices quality assessment implemented and tracked
Training Gaps identified though Quality Assessment and Screen Capture
Dispatcher skill sets identified and scored through Quality Assessment
Communication recording (Voice, Email, Chat), Quality Assessment (QA & Screen Capture), Reporting and the EQ audit program uniquely integrated providing documented improved Dispatch Operations and a proven ROI.
We ensure that you'll be ready for tomorrow with NG911 features today. Text messaging, streaming video, and Vehicular Emergency Data Set capture will be critical components of tomorrow's PSAP. Our R&D stays ahead of the curve so you can concentrate on today's tasks, and trust that you'll be covered tomorrow.