Dispatch Improvement Scorecard
According to Gallup, 29% of employees are engaged, 52% of employees are disengaged and 19% are ACTIVELY DISENGAGED. This means that 19% of your staff are working to hurt your agency and poisoning your team. Dispatcher turnover is a huge expense ranging from $10,000 to $30,000 each occurrence. One major disengagement factor is the lack of a continuous training program. The Ritz-Carlton requires 250 hours of continuous training EACH year for EVERY team member. How much training do you require? Download the dispatch improvement scorecard for more details.